Refund & Cancellation Policy

Last updated: 13 October 2026

Astrojar readings and reports are made for you, from your own birth details, so they cannot be resold or reused. Please read this policy before you buy. You can see free sample reports before buying.

1. Reports and readings are non-refundable once delivered

A PDF report or a chat reading that has been delivered cannot be refunded. Being unhappy with a prediction, or changing your mind, does not qualify for a refund: astrology is interpretive, and readings are guidance.

2. Errors: a corrected report, free

If a report has an error on our side (for example, birth details read wrongly, or a broken or incomplete file), write to us within 30 days of delivery and we will send a corrected report at no charge, usually within 3 working days.

3. When we refund you in full

Not delivered: a report not delivered within 24 hours of payment. Write to us and we refund it in full (or deliver it at once, if you prefer).
Payment taken, order failed: if money was taken but no order or credit was created, we refund it.
Duplicate payment: if you were charged twice for the same order, tell us within 7 days. After we verify it with Razorpay, the extra amount is refunded.

4. Question plans

Question credits do not expire and are not refundable once bought, except as in section 3.
Monthly plans run for 30 days and do not renew automatically, so there is nothing to cancel.
If we change our terms and you do not accept the change, email us within 72 hours and we refund the unused part of your plan, pro rata.

5. Cancellation

Reports are prepared as soon as payment is confirmed, so an order cannot be cancelled after payment. If your report has not been delivered yet, you can ask us to cancel it and we will refund you in full.

6. How refunds are paid

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay within 5–7 working days. Your bank may take a few more days to show it.

7. Summary

Situation	Refund	Free correction
Report delivered, with an error on our side	No	Yes
Report not delivered within 24 hours	Yes, in full	—
Charged twice for one order	Yes, the extra amount	—
Change of mind, or disagree with a prediction	No	No

8. How to ask

Write to us with your order ID (from your email or WhatsApp receipt) and the WhatsApp number or email you ordered with:

Toffyjar Digital Private Limited (Astrojar)
2179/1, 3rd Cross, Basaveshwara Road, KR Mohalla, Mysuru – 570004, Karnataka, India
Email: [email protected]
Phone / WhatsApp: +91 81977 37387
Support hours: Monday to Saturday, 10 AM – 6 PM IST